In a recent engagement best practices quarterly poll, a large % of respondents stated that "ensuring the best call center engagement possible" was keeping them up at night.
A 5% increase in call center performance can boost profits by as much as upwards of 25% to 75%. Research has shown that high levels of call center care lead to greater business sales growth.
Read more about some of the best customer and employee engagement programs, practices and make the link between industry leading business sales revenue growth and service...
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