In a recent engagement best practices quarterly poll, a large % of respondents stated that "ensuring the best call center engagement possible" was keeping them up at night.
A 5% increase in call center performance can boost profits by as much as upwards of 25% to 75%. Research has shown that high levels of call center care lead to greater business sales growth.
Read more about some of the best customer and employee engagement programs, practices and make the link between industry leading business sales revenue growth and service...
Showing posts with label Employee Engagement Training. Show all posts
Showing posts with label Employee Engagement Training. Show all posts
Quantifying Employee Engagement in the Enterprise?
The business and financial impact of employee engagement can be measured. Did you know that:
- Disengaged employees cost organizations nearly $275 billion dollars each year
- 70% of employees are lack a sense of engagement and as a result their performance suffers
Smart people-driven companies deploy effective employee engagement programs in order to gain or maintain a competitive advantage over the competition.
Do you have a plan to measure and act upon employee engagement in your organization?
Employee Engagement Research Study Results
Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related to driving employee engagement and performance through investments in human capital. In particular, one such survey asked respondents the following question:
How likely are you to recommend your organization as a place to work to your friends?
From a list of predefined responses, here are the results for your viewing pleasure.
How likely are you to recommend your organization as a place to work to your friends?
From a list of predefined responses, here are the results for your viewing pleasure.
- Not at all likely--29%
- Not likely--24%
- Likely--5%
- Very Likely--14%
- Extremely Likely--29%
Are Your Most Important Employees Up to the Challenge?
A whopping 70%.
Based upon a recent Talent Management study, that is the percent of the workforce that is complacent and actively disengaged. In the words of one client, "we have a looming crisis on our hands.
When you combine that startling statistic with the fact that an engaged workforce is over 40% more productive and effective than their unengaged counterparts, it is no surprise that leading companies are embracing employee retention best practices by taking action to change the game and create a high performance environment.
While Employee Engagement has garnered considerable interest in the last few years, we believe that few companies have scratched the surface of the positive impact that Employee Engagement efforts can have on a company's bottom line. Even though people are being asked to do more with less, we believe that the current "crisis" presents a wonderful opportunity to implement meaningful change that results in true competitive advantage through people.
Based upon a recent Talent Management study, that is the percent of the workforce that is complacent and actively disengaged. In the words of one client, "we have a looming crisis on our hands.
When you combine that startling statistic with the fact that an engaged workforce is over 40% more productive and effective than their unengaged counterparts, it is no surprise that leading companies are embracing employee retention best practices by taking action to change the game and create a high performance environment.
While Employee Engagement has garnered considerable interest in the last few years, we believe that few companies have scratched the surface of the positive impact that Employee Engagement efforts can have on a company's bottom line. Even though people are being asked to do more with less, we believe that the current "crisis" presents a wonderful opportunity to implement meaningful change that results in true competitive advantage through people.
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